Troy, Mich., – February 4, 2022– Rehmann, a fully integrated financial advisory
firm, has won ClearlyRated’s Best of Accounting 5 Year Diamond Award for providing superior service to its clients for at
least five consecutive years.
Diamond winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. Rehmann received satisfaction scores of 9 or 10 out of 10 from 84.8% of their clients, significantly higher than the industry’s average of 53% in 2021. Just 21% of the 2022 Best of Accounting winners earned the Diamond Award distinction.
“Rehmann is committed to not simply listening, but really hearing our clients and what they have to say – that is what true customer service is about,” said Mitch Reno, Principal and Director of Client Experience “This is fundamental to Rehmann’s success as a leading financial advisory firm, and this award from ClearlyRated demonstrates how we fulfill our work in understanding clients’ needs, offering solutions and delivering the best results.”
This year, Rehmann received a Net Promoter® Score (NPS) of 82 from private clients, businesses and public sector clientele. NPS scores range from -100 to +100. An 82 NPS is considered a world-class customer experience score. The ratings provided by clients give a comprehensive view into the high-quality service the firm provides. According to program organizers, Best of Accounting winners are twice as likely to be satisfied
as those who work with non-winning firms.
“Winners of the 2022 Best of Accounting award for client satisfaction have demonstrated their commitment to delivering exceptional client service, even as Covid-19 has forced them to reimagine and rebuild their approach to business," said ClearlyRated's CEO and Founder, Eric Gregg. "These service leaders have kept the client experience at the heart of their business strategy, and it's my honor to celebrate and showcase the 2022 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com!”
About Rehmann
Rehmann is a fully integrated financial services and business advisory firm that provides accounting and assurance, business solutions and outsourcing, specialized consulting, and wealth management services. For 80 years, Rehmann has provided forward-thinking solutions to our clients. With nearly 900 associates in Michigan, Ohio, and Florida, we are the momentum behind what’s possible. We focus on the business of business – allowing companies and individuals to focus on what makes them extraordinary. We help you look to the future with confidence, thanks to our unrivaled expertise and integrity. Through our partnerships with our clients and communities, we drive impact that empowers our world. Find us online at rehmann.com.
About ClearlyRated
Rooted in
satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated's Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
